Privacy Policy 2025

Coach Experts Privacy Policy (last updated Jan 2025)

Introduction
At Coach Experts, we value and respect your privacy. This privacy policy explains how we collect, use, and protect your personal data when you visit our website or engage with our services. By using our website, you agree to the terms of this policy.

Information We Collect
We collect personal information when you use our services or contact us, including but not limited to:

Personal Information: Name, email address, phone number, billing address.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, and other technology on the devices you use to access this website.
Usage Data: Information on how you use our website, including pages visited and duration of visit.

How We Use Your Information
We use your data for the following purposes:

To process and manage bookings for our coach hire and related services.
To communicate with you about your bookings, updates, and marketing offers.
To improve our website’s functionality and customer experience.
To respond to inquiries and support requests.
For internal business operations, such as troubleshooting and analytics.

Sharing Your Information
We do not sell or rent your personal data to third parties. However, we may share your data in the following cases:

With trusted third-party service providers who assist in processing bookings or providing services, subject to confidentiality agreements.
In response to legal obligations, regulations, or government requests.
In case of a merger or acquisition, where your data may be transferred to the new entity.

Cookies
Our website uses cookies to improve your user experience. Cookies are small files placed on your device that store preferences and usage data. You can manage or disable cookies through your browser settings, but please note that some features may not function properly without them.

Your Data Protection Rights
Under the UK General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

Right to Access: You can request copies of your personal data.
Right to Rectification: You can request that we correct any information you believe is inaccurate or complete information that is incomplete.
Right to Erasure: You can request that we erase your personal data, under certain conditions.
Right to Restriction of Processing: You can request that we restrict the processing of your personal data under certain conditions.
Right to Object to Processing: You can object to the processing of your personal data, under certain conditions.
Right to Data Portability: You can request that we transfer the data you’ve provided to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us at [your contact email].

Data Security
We take the security of your personal data seriously. We implement appropriate technical and organizational measures to protect your information from unauthorized access, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of other sites and encourage you to read their privacy policies.

Children’s Privacy
Our website is not intended for children under the age of 16, and we do not knowingly collect personal data from children. If you believe we have collected personal information from a child, please contact us to have it removed.

Changes to This Privacy Policy
We may update this privacy policy from time to time. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting. Please review this policy periodically for updates.

Contact Us
If you have any questions about this privacy policy or how we handle your personal data, please contact us at:

info@coachexperts.co.uk

01283 296 906